Car Care India CANCELLATION AND REFUND POLICY

➢ This cancellation and refund policy (“Policy”) governs the cancellation of your membership with CAR CARE INDIA, having its corporate office at D 63 First Floor Sector Noida U.P 201301. (“CAR CARE INDIA”) and of the membership issued by CAR CARE INDIA, as well as the refund of the fees paid by you towards purchase of such Membership Plan (“Membership Fees”). In the event that you wish to cancel your membership with CAR CARE INDIA, you shall be required to intimate the same to CAR CARE INDIA by calling CAR CARE INDIA inbound or by sending an email to CAR CARE INDIA within 14 (fourteen) days of receipt of the package. You shall further be required to return the Package and all documents and other items provided to you along with the Membership by mailing the aforesaid to CAR CARE INDIA C/O Cancellation Department at D 63 First Floor Sector Noida U.P 201301On receipt of such intimation and Welcome Pack, CAR CARE INDIA shall verify the details of your membership and the request for cancellation placed by you. On CAR CARE INDIA's satisfaction that your request is in accordance with this agreement, CAR CARE INDIA shall carry out the following (collectively, “Cancellation”): (I) Discontinue the membership issued to you and Issue a refund of the amount paid by you as Membership Fees. On Cancellation as aforesaid, CAR CARE INDIA shall intimate you of the fact of such Cancellation and shall inform you of the method of refund of your Membership Fees. Such Cancellation shall be subject to the following terms: Cancellations shall be considered only if (i) a valid request is made in this regard within 14 (fourteen) days of receipt of the membership, and (ii) the entire Welcome Pack is returned to CAR CARE INDIA within 14 (fourteen) days of receipt of the cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with CAR CARE INDIA shall be considered final, support@carscareindia.in. No cancellation shall be carried out if you have purchased the Membership under any interest free easy monthly installment (EMI) option offered by CAR CARE INDIA. No cancellation shall be carried out if you have in any way availed any of the benefits available under the membership prior to confirmation of cancellation by CAR CARE INDIA. In the event a request for cancellation is received by CAR CARE INDIA after dispatch of the Membership's Welcome Pack to you, CAR CARE INDIA shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your membership fees and only the balance shall be refunded to you as part of the cancellation. In the event a request for cancellation is received by CAR CARE INDIA after a positive welcome call to you, CAR CARE INDIA shall refund up to a maximum of 50% of the membership fee of your membership fees only. All cancellations as approved by the CAR CARE INDIA's management as per their discretion shall ordinarily be processed within 30 days of receipt by CAR CARE INDIA Membership's Welcome Pack. In case of no contact post approval, the 30 days may get extended.

Important Refund Note:

➢In case no contact is established with the member(s) by CAR CARE INDIA’s central retention team for membership cancellation request, the cancellation process will be put on hold till further contact can be established.

➢Cancellation/ refund will be processed only upon receipt / return of the purchased membership kit (unused) by CAR CARE INDIA.

➢In case there are multiple ongoing dialogues between CAR CARE INDIA and the member(s), there may be few instances wherein the time-frame committed for resolving a case may take longer than committed previously.